We Are With You at Every Step

RIB SupportCenter

Get the Help You Need, Whenever You Need It!

Do you have questions or need assistance? We have a dedicated customer support team ready to assist you. We're available during business hours on chat, phone and by email all weekdays between 8:00 am - 4:30 pm CET (Fridays 8:00 am - 4:00 pm CET).

Support Center

Want to find answers yourself? Check out RIB SupportCenter!

Email

Write us an email if you have any questions. You can expect an answer within 24h.

E-mail: support.nce@rib-software.com

Phone

Give us a call if you have any questions or in need of information.

Tel. +45 35 245 250

Chat

You can also chat with our Support team. Click on the Support button in the lower right corner.

RIB Supportcenter

Send email

Call us

“The support is always quick and very effective, whenever I need their help! After we have talked I often get the feeling, that I have gotten everything answered, so I can continue my work effortlessly. And it is a HUGE plus that it is possible to chat with the support, in case I need a quick and short answer - the support is really the best!”

Customer Success

All of our customers are assigned a dedicated Customer Success Manager who will periodically reach out to you to listen to your needs and offer you support. We also update you regularly on new features and general news to ensure you get all the industry insights we have available.

Live Demo

Book a live demonstration of of our products held by one of our dedicated Customer Success Managers that understands your specific needs and requirements.

Get contacted

Request a demo

See our latest Release News below to keep up to date with our new features, improvements and fixes in the applications.

Release News

Nov 30, 2023

Connex Release 2023.6

Nov 30, 2023

Upgrade your Connex experience with the new Desktop Viewer, now on the Microsoft Store! Enjoy improved performance for larger models and explore features like cuts, annotations, and laser measurements. Connex also introduces version control, improving model and drawing management. See all news here.

Nov 30, 2023

Nov 6, 2023

RIB Project Collaboration Release 9.08

Nov 6, 2023

We have released a few fixes and improvements to the Project, Tender and Capture applications.

Nov 6, 2023

Oct 16, 2023

RIB Project Collaboration Release 9.07

Oct 16, 2023

We have a "spookily" good update for you in this October release... because now, it's possible to upload up to 500 files at once for both Projects and Tenders! Check out all the improvements and fixes here.

Oct 16, 2023

Sep 26, 2023

Connex Release 2023.5

Sep 26, 2023

We're entering the fall with a new Connex release! In version 2023.5, we have introduced new features that will help your project management. Among other things, you can set automatic deadlines for workflows to ensure that all tasks have a deadline. And with two new administrator roles, you'll have more flexibility to delegate responsibility for assigning user rights. See all the new features here.

Sep 26, 2023

Sep 25, 2023

RIB Project Collaboration Release 9.06

Sep 25, 2023

We have released a few fixes and updates to our products Project, Tender and Capture. See all updates here.

Sep 25, 2023

Sep 6, 2023

RIB Project Collaboration Release 9.05

Sep 6, 2023

We welcome fall with a new release! This time we've updated our file viewer in Project, giving users more annotation options and a brand new version of the file comparison feature. See all the new features here.

Sep 6, 2023